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One Kings Lane Complaint - Horrible
One Kings Lane Complaint

One Kings Lane Complaint

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Horrible


I ordered a pair of antique lamps and a framed painting from a "curated" collection on One King's Lane. The items arrived in grossly inadequate packaging, and two of them were damaged in shipping (one box was crushed). The painting, which was damaged, is not what was described on the Web site. It was supposed to be an oil on canvas, but is an acrylic on masonite board. It was evidently in horrible condition before bouncing around loose in its flimsy shipping box, but is now popped out of its ill-fitting frame and cannot be refitted. One of the lamps has a completely crushed bulb socket. I have contacted the company about the damage and misrepresentation, but have not received a reply. Their Web site "help" page says anything non-returnable (these one-of-a-kind items were) is sold as-is. They are very vague about what happens when those non-returnables are damaged in shipment. I paid a total of $1300. Buyer beware! I do not recommend this company.


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Comments


lolly67 says: (4 years ago)
 0
I was just on their website looking at quilts for sale and I am VERY glad I decided not to purchase one from them, especially after reading your review. I know to do my homework first, and the fact that nothing is returnable even if it is on sale was a HUGE red flag for me. I'm sorry you had to go through all that with them. When I looked at a close up of the quilt that they say retailed for almost $400 it looked like something you would buy at the dollar store. Anyway, don't want to ramble, but thank you for doing the public a service and letting them know not to deal with this company. Just a quick note, from my experience, Wayfair and Improvements both have quality products and customer service...I have done a lot of shopping online with both lately.




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